Data Protection Policy

Last updated: June 2026

Coqui Coqui respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

1. Data Controller

Coqui Coqui is the data controller responsible for processing personal information collected through this website.

For any privacy-related questions, you may contact us at:

Email: americas@coquicoqui.com

2. Information We Collect

We may collect the following personal information:

• First and last name
• Billing and shipping address
• Email address
• Telephone number
• Payment information, processed securely through third-party payment providers
• Purchase history
• Website usage information through cookies and analytics tools

3. How We Use Your Information

We use your personal information to:

• Process and fulfill orders
• Provide customer support
• Communicate regarding purchases and shipments
• Send newsletters and promotional communications, when consent has been provided
• Improve our website, products, and services
• Comply with legal obligations

4. Sharing of Information

We do not sell personal information.

We may share personal information with trusted service providers solely for business purposes, including:

• Shopify, our e-commerce platform
• Payment processors such as Stripe and PayPal
• Shipping carriers such as FedEx, DHL, USPS, UPS, and other logistics providers
• Marketing and analytics service providers

We may also disclose information when required by law or legal process.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Request portability of your information
• Opt out of marketing communications
• Object to certain processing activities

To exercise any of these rights, please contact:

Email: americas@coquicoqui.com

7. California Privacy Rights

Residents of California may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to know what personal information is collected, used, disclosed, or shared, and the right to request deletion of personal information, subject to applicable exceptions.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Operate and secure the website
• Remember user preferences
• Analyze website performance and traffic
• Improve the shopping experience

You may manage your cookie preferences through your browser settings or through the cookie consent banner displayed on our website.

9. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Information

For questions regarding this Privacy Policy or your personal information, please contact:

Coqui Coqui
Email: americas@coquicoqui.com